Contact Us
We're here to help you on your journey to finding love. Reach out anytime - our dedicated support team is available around the clock.
How to Reach Our Support Team
Whether you need help with your account, have a billing question, or want to report a concern, our multilingual team is ready to assist you through multiple channels.
Email Support
Send us a detailed message and our team will respond within 2 hours during business days and within 4 hours on weekends.
Live Chat
Available 24/7
Click the chat widget in the bottom-right corner of any page to connect instantly with a support agent. Average wait time: under 3 minutes.
Response Time
Under 2 Hours
Active members typically receive responses within 2 hours on average. Safety reports are treated as priority and handled within 1 hour.
24/7 Customer Support Availability
🕒 Around-the-clock support across every time zone. Tinpak Asians connects members from the United States, Canada, Australia, the UK, and over 30 Asian countries. Because love doesn't follow business hours, our customer support team operates 24 hours a day, 7 days a week, 365 days a year.
Our support agents speak English, Mandarin, Tagalog, Vietnamese, Thai, Japanese, and Korean - ensuring clear communication no matter where you or your match are located. Whether it's a Monday morning in New York or a Saturday evening in Manila, we're here to help you navigate your international dating journey with confidence.
Support Categories and Response Times
We organize support requests by category to ensure your issue reaches the right specialist immediately. Here's what to expect when you contact us:
| Category | What's Covered | Expected Response |
|---|---|---|
| 👤 Account Issues | Login problems, profile updates, verification status, account recovery, password resets | Under 2 hours |
| 💳 Billing & Credits | Credit purchases, payment failures, refund requests, transaction history, promotional offers | Under 4 hours |
| 🛑 Safety Reports | Suspicious profiles, scam attempts, harassment, identity concerns, urgent safety matters | Under 1 hour (Priority) |
| 🔧 Technical Problems | Video chat issues, app performance, notification errors, browser compatibility | Under 4 hours |
| 🗨 General Inquiries | Platform features, membership questions, dating advice, feedback and suggestions | Under 8 hours |
💡 Tip: For the fastest resolution, include your username, a clear description of the issue, and any relevant screenshots when contacting us. Safety reports are always treated with the highest priority and are escalated to our dedicated Trust & Safety team immediately.
Connect with Us on Social Media
Follow Tinpak Asians for dating tips, success stories, cultural insights, and platform updates. Our social channels are also monitored for support inquiries.
Office Information
Tinpak Asians - International Dating Platform
A trusted online matchmaking service connecting Western men with verified Asian women for meaningful, long-term relationships since 2020.
Global Presence
Serving over 600,000 members across 50+ countries with dedicated regional support teams in the United States, Philippines, Vietnam, Thailand, and Japan.
Primary Contact
Email: [email protected] - Available 24/7 for all inquiries. Our team responds to most messages within 2 hours.
Quick Answers to Common Questions
Before reaching out, many members find their answers on these helpful pages:
Ready to Start Your Journey?
Join 600,000+ members already finding meaningful connections with verified Asian women on Tinpak Asians.
Sign Up Free Today